Customer Experience & Decisioning

Streamline your customer journeys and improve customer experience

Callcredit DecisionCX simplifies today’s omni-channel customer journey. It integrates all of your touch points into one, easy-to-use system empowering you to make the best commercial decisions when engaging with your customers.

Callcredit DecisionCX will allow you to:

We’ve engineered DecisionCX to integrate with legacy systems to help you deliver the customer service levels you aspire to and customers expect. DecisionCX uses one master API and is made up of several modular components, so you will have the choice of selecting the system(s) that will add the most value to your organisation:

DecisionCX Interactive collates all of your communications channels creating a single view a customer’s activity

DecisionCX Data Hub compiles all of your data sources into one single place for easy data analysis.

DecisionCX Decisioning allows you to streamline your business processes through automated rules resolution integrated seamlessly into your customer journey.

Visit our Customer Experience and Decisioning Solutions pages on our desktop site to find out more or complete our business enquiry form and one of our specialists will contact you shortly.